Ustio

Terms of Service

Operator: [USTIO LLC / "Ustio" Mas'uliyati cheklangan jamiyat] (the "Operator", "Ustio", "we", "us", "our") Registered office: [TBD, Toshkent, Republic of Uzbekistan] STIR (Taxpayer Identification Number): [TBD] State registration: [TBD] E-mail: support@ustio.app Telegram (official channel): @ustio_uz

Effective date: [DATE OF PUBLICATION] Version: 1.0

1. Acceptance, scope and amendment

1.1 Binding agreement

These Terms of Service (the "Terms") together with our Privacy Policy and any document expressly incorporated by reference in these Terms (collectively, the "Agreement") constitute a binding legal agreement between you and the Operator. By creating an account, by using the Ustio mobile application, by accessing https://ustio.app or its subdomains, or by otherwise using any feature of the Service (as defined in section 2.1), you confirm that you have read, understood and accepted the Agreement and that you are at least eighteen (18) years old and legally capable of entering into binding contracts under the laws of the Republic of Uzbekistan.

If you do not accept the Agreement, you must not use the Service.

1.2 Order of precedence

In case of any conflict between these Terms and another document forming part of the Agreement, these Terms prevail unless the other document expressly states otherwise.

1.3 Amendments

We may amend the Agreement from time to time. Where an amendment is material, we will notify you in advance through one or more of an in-app banner upon next launch, a push notification, or an e-mail to your verified e-mail address. The amendment will become effective on the date stated in the notice. Your continued use of the Service after the effective date constitutes acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the Service and may delete your account. Minor or clarifying amendments may take effect immediately upon publication, and continued use of the Service after publication constitutes acceptance.

The Operator is not obliged to notify Users of changes to applicable legislation, to the rules of third-party providers (such as payment providers, push-notification services, or telecommunications operators), or to the prices charged by such third parties; you are responsible for being informed of those.

1.4 Languages

The Terms are made available in Uzbek (Latin script), Russian, and English. The Uzbek version prevails in case of any divergence between language versions. References in these Terms to provisions of the laws of the Republic of Uzbekistan are intended to assist comprehension and do not constitute legal advice.

2. Definitions

In addition to the terms defined elsewhere in these Terms, the following defined terms apply:

3. Nature of the Service — Ustio is not a party to Service Contracts

3.1 Marketplace function

The Service is an online marketplace whose sole purpose is to facilitate the introduction of Customers to independent Providers. The Service allows Customers to publish Service Requests and Providers to submit Offers, to communicate, and to coordinate the performance of off-Platform services. The Operator's role is limited to (i) operating the technical infrastructure of the Platform, (ii) verifying the identity of Providers through KYC, (iii) charging Lead Fees, and (iv) operating the moderation, dispute-handling, and customer-support functions described in these Terms.

3.2 Operator is not a party to Service Contracts

Each Service Contract is entered into directly and exclusively between the Customer and the Provider concerned. The Operator is not a party to any Service Contract. The Operator does not assume the role of contractor, sub-contractor, agent, employer, employee, intermediary in the sense of brokerage, principal, fiduciary, partner, joint venturer, escrow agent, or guarantor in respect of any Service Contract.

3.3 No control over service performance

The Operator does not select the Provider for the Customer, does not control how, when, where, or by whom services are performed, does not direct or supervise Providers, does not own or supply tools, equipment, vehicles, or materials used by Providers, does not establish prices charged to Customers by Providers (save for the Lead Fee), does not establish working schedules for Providers, and does not assume any liability for the acts, omissions, quality, fitness for purpose, timeliness, safety, or legality of services rendered by Providers.

3.4 No employment relationship

Nothing in the Agreement creates or shall be construed as creating an employment relationship, an apprenticeship relationship, an agency relationship, a partnership, or a joint venture between the Operator and any User. Providers act as independent contractors at all times. Each Provider is responsible for its own tax, social-security, occupational-safety, and professional-licensing obligations.

3.5 No financial intermediation

The Operator does not act as a payment intermediary in respect of payments owed by Customers to Providers for services performed under a Service Contract. Such payments are made directly between the Customer and the Provider, on terms freely negotiated between them. The Wallet feature is exclusively a prepaid balance used by Providers to pay Lead Fees to the Operator and does not constitute a payment account, an e-money account, a deposit, or any other regulated financial product.

3.6 You assume responsibility for your interactions

You acknowledge that you are solely responsible for evaluating the identity, qualifications, professional capability, reputation, conduct, and legality of any other User you choose to interact with through the Service. We provide tools and information (KYC, reviews, ratings, reports, moderation) to assist you in making informed decisions; we do not warrant the suitability of any User or service.

4. Eligibility and account

4.1 Eligibility

To register and use the Service you must: (a) be at least eighteen (18) years old; (b) have the legal capacity to enter into binding contracts under the laws of the Republic of Uzbekistan; (c) hold a valid Uzbekistan-issued telephone number capable of receiving SMS; (d) not be subject to any current ban or suspension imposed by the Operator; (e) not be the subject of sanctions issued by the Republic of Uzbekistan or by any international body whose sanctions are recognised by the Republic of Uzbekistan; and (f) for Providers, satisfy the additional requirements set out in section 5.

You may register only one account per individual. The Operator reserves the right to detect and refuse, suspend, or close multiple accounts opened by the same person, accounts opened on behalf of another person without disclosure, accounts opened using false information, and accounts opened with the intention of circumventing a previous suspension or closure.

4.2 Registration data

You undertake to provide complete, accurate, and up-to-date information during registration and to update it without undue delay upon any change. False, inaccurate, or misleading information is a material breach of the Agreement.

4.3 Authentication

We authenticate Users by one-time passwords sent by SMS to the registered telephone number. You are responsible for keeping your telephone number, your device, and your access to your Telegram account (if linked) secure. You must immediately notify us at support@ustio.app if you suspect any unauthorised access to your account. Until you so notify us, you are responsible for all activity conducted through your account.

4.4 Account suspension and closure by you

You may suspend or close your account at any time through the Mobile App. Suspension or closure of your account does not relieve you of obligations that arose before the suspension or closure, including without limitation outstanding Lead Fees, indemnification obligations, and obligations under any Service Contract.

5. Provider obligations and KYC

5.1 Verification

Each Provider must complete the Operator's identity-verification process (KYC) before submitting paid Offers. KYC requires: (a) the submission of legible images of a valid identity document issued by the Republic of Uzbekistan (passport or national identity card); (b) the submission of a "selfie" photograph clearly showing the Provider's face; (c) the truthful answering of any additional questions the Operator may ask in connection with the verification, including questions concerning the Provider's residence, age, and absence from sanctions lists.

KYC is a continuing obligation. If your identity document expires, if your name changes, or if any other change occurs to information you previously provided in the context of KYC, you must update your KYC information without undue delay.

5.2 Refusal of KYC and consequences

The Operator may, at its discretion, refuse KYC, request additional information, or revoke KYC where it has reasonable grounds to suspect that the information submitted is false, where the identity document is invalid or expired, where the selfie does not appear to match the identity document, where Sensitive Personal Data has been redacted from images, where there are signs of forgery or tampering, or where the prospective Provider does not meet the eligibility criteria. KYC refusal is final at the Operator's discretion. KYC outcome decisions are taken by human reviewers supported by automated tools.

5.3 Professional licensing and safety

Where the services a Provider intends to offer require a licence, permit, registration, certification, or other authorisation under the laws of the Republic of Uzbekistan or under the rules of a professional association (for example, electrical work, gas installation, transportation of goods, food preparation, medical-adjacent services, or services with restricted minor access), the Provider is solely responsible for obtaining and maintaining all required authorisations at its own cost and risk and for performing services in accordance with applicable safety legislation. The Operator does not verify the existence or validity of such authorisations and does not assume liability in respect of services performed without them.

5.4 Accurate profile and Offers

Providers must (i) describe their services accurately, (ii) state prices in good faith, (iii) not engage in bait-and-switch tactics, (iv) honour Offers that have been selected by a Customer, except where withdrawal is permitted by these Terms, and (v) provide services in a professional manner consistent with industry standards.

5.5 Tax, social-security, and accounting obligations

Each Provider is solely responsible for declaring and paying its own taxes, social-security contributions, customs duties, and other levies arising from the services performed under any Service Contract, including amounts to which the Customer may be liable as withholding agent. The Operator does not withhold tax or social-security contributions on behalf of any Provider.

5.6 No contact-detail evasion

Providers and Customers must not include private contact details (telephone numbers, e-mail addresses, Telegram handles, WhatsApp handles, social-media handles, postal addresses, URLs, or other equivalent identifiers) in free-text fields of the Service before the contact-unlock feature has been activated between the parties (see section 7). Attempts to circumvent this rule constitute a material breach of the Agreement.

6. Customer obligations

6.1 Truthful Service Requests

Each Customer must (i) describe the work required accurately and in good faith, (ii) include enough information for Providers to formulate a reasoned Offer, (iii) not submit Service Requests on behalf of another person without disclosure, (iv) not submit duplicate Service Requests intended to extract multiple Offers for the same job, and (v) not use the Service for purposes other than obtaining services for himself or herself or for a person or business he or she is authorised to represent.

6.2 Lawful purposes

Each Customer must use the Service only for the purposes of obtaining lawful services. Service Requests in respect of any of the prohibited services set out in section 9 are strictly forbidden and constitute a material breach of the Agreement.

6.3 Payment for services performed

Customers undertake to pay the Provider for services performed in accordance with the Service Contract concluded between them. Such payment is made directly to the Provider and is not processed by the Operator. The Operator does not collect Customer payments for Provider services; the Operator does not hold Customer funds in escrow or otherwise. Disputes about the amount, mode, or timing of payment are resolved between the Customer and the Provider directly (see section 10).

6.4 Respect for Providers and conduct on the Platform

Customers must treat Providers with respect, must not engage in discriminatory conduct, must not use the Service to harass any User, and must not seek to entice Providers off the Platform with the purpose of circumventing Lead Fees once they have been introduced through the Platform.

7. Communication, contact-unlock, and messages

7.1 In-app communications

Initial communications between Customers and Providers (Service Requests and Offers, including offer messages) take place through structured fields of the Service. Free-text fields are subject to automated and human moderation.

7.2 Contact unlock

After a Provider's Offer has been selected by the Customer, or under such other conditions as the Operator may determine and disclose within the Service, the Platform reveals each party's chosen contact channel (telephone number and/or Telegram handle) to the other party (the "contact-unlock"). From the moment of contact-unlock, the parties may communicate outside the Platform. Each party is responsible for evaluating with care any contact request received and for protecting its own contact details.

7.3 No expectation of privacy in moderation

You acknowledge that the Operator has access to all Content submitted through the Service, including free-text Service Requests, free-text Offers, photographs, and review text, for the purposes of moderation, fraud prevention, dispute handling, and compliance with the laws of the Republic of Uzbekistan. After contact-unlock, the Operator does not have routine access to communications conducted directly between the parties on telephone or third-party messengers; the Operator may obtain such records only by lawful means in the context of an investigation.

8. Lead Fees, Wallet, and pricing

8.1 Lead Fees

The Operator charges Providers a Lead Fee for each Offer submitted in response to a Service Request, save where the Offer falls within the free quota described in section 8.2. The amount of the Lead Fee is determined by the Operator on a per-category basis. The current Lead Fee for each category is displayed within the Service before the Provider submits an Offer in that category.

8.2 Free quota

The Operator currently offers Providers a free-quota allowance comprising the lesser of (i) the first ten (10) Offers submitted by the Provider after registration or (ii) all Offers submitted by the Provider within a window of ninety (90) days starting from registration. Offers within the free quota are submitted at no Lead Fee.

The Operator may modify the size, duration, and scope of the free quota at any time, prospectively, subject to advance notice of any reduction.

8.3 Wallet

Lead Fees are paid by debiting the Provider's Wallet. The Provider tops up the Wallet by initiating a top-up transaction within the Service. Top-ups are processed by our payment partners (Click and Payme). The Operator credits the Wallet upon receipt of confirmation from the payment partner.

The Wallet is a prepaid balance denominated in Uzbek soum (UZS) and is used exclusively for the payment of Lead Fees. The Wallet does not bear interest. The Wallet is not a deposit and is not an e-money instrument. The Wallet is not transferable between accounts. Wallet balances do not expire while the Provider account is open.

8.4 Refunds — Wallet top-ups

A Provider may request the refund of an unused Wallet balance within fourteen (14) days following the relevant top-up, in accordance with Article 79 of the E-Commerce Law of the Republic of Uzbekistan, provided that: (a) the request is submitted to support@ustio.app from the e-mail address registered against the Provider's account or, in the absence of such an e-mail address, through the Mobile App; (b) the Wallet balance has not been used to pay Lead Fees in the interim, except to the extent of any portion that remains unused; (c) the Provider provides such evidence of identity as the Operator may reasonably require.

Refunds are made through the payment channel originally used by the Provider. Processing times and charges of payment partners are outside the Operator's control. The Operator may deduct a reasonable administrative fee, the amount of which is disclosed at the time of refund.

After the expiry of the fourteen-day window, top-ups become non-refundable.

8.5 Refunds — Lead Fees

Lead Fees are non-refundable, except in the following limited circumstances: (a) the Service Request to which the Offer related has been withdrawn by the Customer or invalidated by the Operator within twenty-four (24) hours of the Offer's submission, in which case the Lead Fee is automatically restored to the Wallet of the affected Provider; (b) the Service Request is determined by the Operator to be a duplicate, a test, a fraudulent submission, or otherwise non-genuine, in which case the Lead Fee is automatically restored to the Wallet of the affected Provider; (c) the Operator has charged a Lead Fee in error, in which case the Lead Fee is restored to the Wallet of the affected Provider upon the Operator's discovery of the error or upon written request of the Provider made within thirty (30) days of the charge; (d) the Operator otherwise elects, in its discretion and on a goodwill basis, to refund a Lead Fee.

The fact that a Provider has not won the Service Contract, that the Customer has not responded after contact-unlock, that the Customer has chosen another Provider, that the Customer has cancelled the Service Contract after contact-unlock, that the Provider has subsequently withdrawn the Offer, or that the parties have failed to agree on price, scope, or timing is not a ground for refund of the Lead Fee, save where one of the limited circumstances above applies.

8.6 Prices and taxes

All prices stated within the Service for Lead Fees, top-ups, and any other charges payable to the Operator include the value-added tax of the Republic of Uzbekistan where applicable, save where it is expressly stated otherwise.

8.7 Price changes

The Operator may change the Lead Fee for any category at any time, prospectively. Such changes apply only to Offers submitted after the change has come into effect; they do not apply retroactively to Offers already submitted.

8.8 Provider taxes

Lead Fees are not payments for services rendered by the Operator to the Provider in the sense that would qualify them as a deductible business expense in all jurisdictions; each Provider is responsible for determining the tax treatment of Lead Fees under the laws applicable to it.

9. Prohibited conduct and prohibited services

9.1 Prohibited conduct

Without limiting any other provision of the Agreement, you must not: (a) breach any provision of the laws of the Republic of Uzbekistan or of any other applicable law; (b) provide false, inaccurate, or misleading information at registration, KYC, in your profile, in a Service Request, or in an Offer; (c) impersonate any natural person or legal entity, or misrepresent your affiliation with any natural person or legal entity; (d) use the Service in a manner intended to defraud another User or the Operator; (e) engage in money-laundering, terrorist financing, sanctions evasion, or any related conduct; (f) attempt to interfere with the proper functioning of the Service, including by injecting malicious code, by mounting denial-of-service attacks, or by exploiting vulnerabilities; (g) reverse-engineer, decompile, or disassemble the Service or any part of it, except to the extent that this prohibition is unenforceable under applicable law; (h) scrape, harvest, or otherwise extract data from the Service in bulk, by automated means, or for the purposes of constructing a competing service; (i) use the Service to submit unsolicited commercial communications (spam); (j) circumvent the contact-unlock controls of the Service in order to evade Lead Fees; (k) operate multiple accounts in order to abuse the free quota, the referral programme (if any), promotional offers, or the dispute-resolution process; (l) harass, threaten, defame, or otherwise harm any other User or any employee, officer, contractor, or agent of the Operator; (m) discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other ground prohibited by the laws of the Republic of Uzbekistan; (n) submit reviews that are not based on a genuine first-hand experience, or that are exchanged for consideration, or that are written by a competitor; (o) submit photographs that you do not own or have no right to share; (p) collect, store, or process Personal Data of other Users beyond the strict purposes of the Service Contract concluded between you and that User; and (q) take any other action that the Operator, in its discretion, determines to be unsafe, abusive, unlawful, or harmful to the integrity of the Service.

9.2 Prohibited services

The Service must not be used to obtain, offer, advertise, or perform any of the following: (a) services prohibited by the laws of the Republic of Uzbekistan, including services involving drugs, illegal weapons, prohibited substances, prohibited gambling, escort or sexual services, sale of human organs or tissues, and trafficking in human beings; (b) services that require a licence, permit, registration, or other authorisation that the Provider has not obtained, including without limitation: medical services (other than first-aid information), legal representation in court, pharmaceutical advice, and services requiring a specialist construction or industrial licence not held by the Provider; (c) services involving minors as workers, save where compliance with the labour-law provisions of the Republic of Uzbekistan concerning the employment of minors is fully and demonstrably ensured by the Provider; (d) services that infringe intellectual-property rights of any third party (for example, the unauthorised installation of pirated software); (e) services connected with politically sensitive activities prohibited or restricted under the laws of the Republic of Uzbekistan; (f) services involving the export, import, or sale of restricted goods; (g) services that the Operator, in its discretion, determines to be outside the scope of the Service.

9.3 Reporting violations

You undertake to report any suspected violation of section 9 by another User through the in-app reporting feature or by writing to support@ustio.app. We will investigate and, where appropriate, take action consistent with section 11.

10. Disputes, claims, and dispute-resolution between Users

10.1 Disputes between Users

Disputes between a Customer and a Provider concerning the performance, non-performance, quality, timeliness, or price of services performed under a Service Contract are matters between the Customer and the Provider and are not the responsibility of the Operator. The parties should attempt to resolve such disputes between themselves in good faith.

10.2 In-Service dispute tool

The Service may offer an in-app function (the "dispute tool") that allows a Customer to flag an Offer as "disputed" within a defined period after the Provider has marked the work as complete. Where the dispute tool is used: (a) the Operator may, in its discretion, investigate the dispute by reviewing Content submitted through the Service, including photographs and messages exchanged before contact-unlock; (b) the Operator may, in its discretion, decide that the Offer is to be treated as "completed", "in_progress", or "withdrawn" for the purposes of the records of the Service; (c) the decision of the Operator is binding for the purposes of the records and reputation features of the Service only; (d) the decision of the Operator is not binding for the purposes of any rights or obligations of the parties under the Service Contract, under the consumer-protection laws of the Republic of Uzbekistan, or under any other body of law; (e) the Operator is not liable for the consequences of any decision taken under the dispute tool, including for any incorrect categorisation, save in cases of gross negligence or wilful misconduct.

10.3 Reviews

Reviews and ratings submitted through the Service must be based on genuine first-hand experience. The Operator may remove reviews that the Operator, in its discretion, determines to be defamatory, abusive, fraudulent, untruthful, or in violation of the laws of the Republic of Uzbekistan, including upon report by the User concerned. The Operator does not arbitrate the truthfulness of substantive statements made within a review; the User who feels defamed must pursue any remedy through the appropriate legal channels.

10.4 Refunds for Service Contracts (payments between Users)

The Operator does not handle the refund of payments made directly between Customers and Providers for services performed under a Service Contract. Customers seeking refunds from Providers must address the Provider directly; if the dispute is not resolved between them, the Customer may invoke its rights under the consumer-protection legislation of the Republic of Uzbekistan, including the Law of the Republic of Uzbekistan No. ZRU-221 (as amended).

10.5 Disputes between you and the Operator

Any dispute between you and the Operator arising out of or in connection with the Agreement, including disputes concerning Lead Fees, Wallet top-ups, KYC outcomes, account suspension, and Content moderation, shall first be addressed by you in writing to support@ustio.app. The Operator will respond within thirty (30) calendar days. If the parties cannot reach an amicable resolution within an additional thirty (30) calendar days, the dispute shall be referred to the courts described in section 17.

11. Suspension, termination, and consequences

11.1 Operator's right to suspend or terminate

The Operator may, at any time and without prior notice where the Operator considers it justified, restrict access to specific features, suspend, or close any account where the Operator has reasonable grounds to believe that: (a) the User has breached the Agreement, including by engaging in any conduct described in section 9; (b) the User has supplied false information at registration, KYC, in a Service Request, or in an Offer; (c) the User is the subject of credible complaints from other Users that the Operator, in its discretion, considers sufficiently serious; (d) the activity of the User exposes the Operator or other Users to legal, financial, or reputational risk; (e) continued provision of the Service is or may become unlawful; (f) the User has not used the account for an extended period (in which case suspension is preceded by reasonable notice).

11.2 Consequences

Suspension or closure does not entitle the User to any compensation. Outstanding Lead Fees and other amounts owed to the Operator remain payable. The Wallet balance, if any, is returned to the Provider in accordance with section 8.4, save where the closure was attributable to fraudulent or unlawful conduct, in which case the Operator may retain the balance for offset against losses and may report the matter to competent authorities. Content submitted by the User before closure may remain on the Service for the retention periods set out in the Privacy Policy.

11.3 Termination by you

You may terminate the Agreement at any time by closing your account through the Mobile App. Closure of your account does not relieve you of obligations that arose before closure.

11.4 Survival

Provisions of the Agreement which by their nature should survive its termination shall survive, including without limitation the provisions concerning intellectual property (section 12), warranties and disclaimers (section 13), limitation of liability (section 14), indemnification (section 15), governing law (section 17), and dispute resolution.

12. Intellectual property

12.1 Operator's intellectual property

All intellectual-property rights in the Service, including without limitation the source code, object code, mobile application binaries, website code, design, "look and feel", trademarks, service marks, logos, trade dress, names, slogans, audiovisual content, structure, organisation, and documentation, are and shall remain the property of the Operator or of its licensors.

The Operator grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service in accordance with the Agreement, for the duration of the Agreement.

You undertake not to (i) modify, adapt, translate, create derivative works of, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Service except as expressly permitted by the Operator; (ii) use any "Ustio" trademark, logo, name, or slogan without the prior written consent of the Operator; or (iii) remove or alter any proprietary notice, watermark, or copyright statement contained within the Service or in any Content owned by the Operator.

12.2 Your Content — licence to the Operator

You retain ownership of all intellectual-property rights in Content that you submit to the Service.

By submitting Content, you grant the Operator a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to use, copy, reproduce, host, store, modify (to the limited extent necessary to display the Content correctly on different devices and to apply moderation and watermarking), distribute through the Service, publicly perform, publicly display, and create derivative works of the Content, for the purposes of operating, providing, improving, marketing, and securing the Service, for the duration of your account and for a reasonable period thereafter consistent with the retention periods set out in the Privacy Policy.

You also grant other Users a non-exclusive, royalty-free licence to view and download the Content made available to them through the Service, for personal and non-commercial use only.

You represent and warrant that (i) you own all rights in the Content or that you have obtained all permissions necessary to grant the licence in this section 12.2, (ii) the Content does not infringe any rights of any third party, including without limitation copyright, trademark, trade-secret, privacy, publicity, or personality rights, (iii) the Content is not defamatory, obscene, abusive, deceptive, or otherwise unlawful, and (iv) the Content does not contain malicious code or any element designed to interfere with the Service.

12.3 Removal of Content

The Operator may, at any time and without prior notice, remove any Content that the Operator, in its discretion, considers to be in breach of these Terms or unlawful, or that has been the subject of a notice from a third party alleging infringement. The Operator is not obliged to monitor Content but may do so.

12.4 Notice-and-takedown

If you believe that any Content infringes your intellectual-property rights, you may submit a notice to support@ustio.app including (i) identification of the Content concerned, (ii) the basis on which you assert infringement, (iii) a statement that the information in the notice is accurate, and (iv) your contact details. We will investigate and act in accordance with applicable law.

13. No warranties — service "as is"

To the maximum extent permitted by the laws of the Republic of Uzbekistan, the Service is provided "AS IS" and "AS AVAILABLE", without any warranty, condition, or representation of any kind, whether express, implied, or statutory, including without limitation:

(a) warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, completeness, or timeliness; (b) warranties that the Service will be uninterrupted, secure, error-free, or free from harmful components; (c) warranties as to the identity, integrity, conduct, qualifications, or reputation of any User, including any Customer or Provider; (d) warranties as to the quality, fitness for purpose, timeliness, safety, or legality of services performed by any Provider; (e) warranties as to the truthfulness of any review, rating, statement, or Content submitted by any User; (f) warranties as to the availability of any feature, the continued availability of any free-quota allowance, or the level of Lead Fees in future periods; and (g) warranties that defects will be corrected or that any communication with the Operator will produce a particular outcome.

We do not warrant that information obtained from or through the Service will be accurate or reliable. You rely on any such information at your own risk.

14. Limitation of liability

14.1 Cap on liability

To the maximum extent permitted by the laws of the Republic of Uzbekistan, the aggregate liability of the Operator and of its officers, employees, contractors, agents, suppliers, and licensors towards you, on any basis whatsoever (whether in contract, in tort, by statute, or otherwise) arising out of or in connection with the Agreement or with your use of the Service, is limited to the greater of: (a) the total amount of Lead Fees and other charges actually received by the Operator from you during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred thousand Uzbek soum (UZS 100,000).

14.2 Excluded damages

To the maximum extent permitted by the laws of the Republic of Uzbekistan, the Operator and its officers, employees, contractors, agents, suppliers, and licensors are not liable for any: (a) indirect, incidental, special, consequential, punitive, or exemplary damages; (b) loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, or loss of reputation; (c) loss or corruption of data; (d) damages arising from any act or omission of any Provider, Customer, or other third party; (e) damages arising from any failure of any payment provider, telecommunications operator, push-notification service, e-mail provider, or other third party on whose service the Operator relies; (f) damages arising from any event of force majeure (see section 16); (g) damages arising from your failure to comply with the Agreement; or (h) damages arising from circumstances that were not reasonably foreseeable at the time the Agreement was entered into.

14.3 Mandatory rights

Nothing in the Agreement excludes or limits any liability that cannot be excluded or limited under the laws of the Republic of Uzbekistan, in particular: (a) liability for death or bodily injury caused by the gross negligence or wilful misconduct of the Operator; (b) liability under mandatory provisions of consumer-protection legislation that cannot be derogated from by contract; (c) liability for fraud and fraudulent misrepresentation.

14.4 Allocation of risk

You acknowledge that the limitations set out in this section 14 are essential elements of the bargain and that the Operator would not enter into the Agreement on these terms without them.

15. Indemnification

You undertake to defend, indemnify, and hold harmless the Operator and its officers, employees, contractors, agents, suppliers, and licensors from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) your breach of the Agreement; (b) your violation of any law, regulation, or third-party right; (c) any Content you submit to or through the Service; (d) any Service Contract entered into between you and another User; (e) any service performed or received under a Service Contract; (f) any claim by a third party arising from your acts or omissions in connection with the Service; and (g) any tax, social-security, customs, or similar levy imposed in respect of services performed by you as a Provider.

The Operator may, at its election and at your expense, assume the exclusive defence and control of any such matter, in which case you will cooperate with the Operator in asserting any available defence. You shall not settle any such matter without the prior written consent of the Operator.

16. Force majeure

The Operator is not liable for any failure or delay in performance of its obligations under the Agreement to the extent that the failure or delay is caused by circumstances beyond its reasonable control, including without limitation acts of God, war, civil unrest, terrorism, governmental measures (including sanctions and embargoes), pandemics, epidemics, quarantines, strikes, lockouts, labour disputes, fires, floods, earthquakes, telecommunications failures, power failures, internet-service-provider failures, interruption or failure of third-party services on which the Service depends, and cyber-attacks. During the continuance of such circumstances the Operator's obligations are suspended, and the Operator will use reasonable efforts to resume performance after the circumstances cease.

17. Governing law and jurisdiction

17.1 Governing law

The Agreement is governed by and shall be construed in accordance with the laws of the Republic of Uzbekistan, without regard to its conflict-of-laws principles.

17.2 Jurisdiction

Subject to mandatory provisions of consumer-protection legislation of the Republic of Uzbekistan, you and the Operator agree that the courts of the Republic of Uzbekistan competent for the place of registration of the Operator (currently the courts of the city of Tashkent) have exclusive jurisdiction over any dispute arising out of or in connection with the Agreement. The Operator may, at its election, bring proceedings against you before the courts of your place of residence.

17.3 Class action waiver

To the maximum extent permitted by the laws of the Republic of Uzbekistan, you and the Operator agree that disputes shall be resolved on an individual basis and not as part of any class action, collective action, or representative proceeding.

18. Compliance with sanctions and export controls

You represent and warrant that: (a) you are not the subject of any sanctions list maintained by the Republic of Uzbekistan, the United Nations Security Council, the Office of Foreign Assets Control of the United States, the European Union, the United Kingdom, or any other sanctions list whose application to the Republic of Uzbekistan is recognised under applicable law; (b) you will not use the Service to provide funds, goods, or services to any person or entity on such lists; (c) you will comply with all applicable export-control laws in connection with your use of the Service.

19. Communications and notices

19.1 Notices from the Operator to you

We may send notices to you through the Mobile App (in-app banner, in-app message, or push notification), by e-mail to your verified e-mail address, by SMS to your registered telephone number, or through the Telegram channel you have linked. Notices are deemed received upon dispatch.

19.2 Notices from you to the Operator

Notices from you to the Operator that have legal effect (in particular notices of termination, requests for refund, and notices of dispute) must be sent to support@ustio.app. The Operator will respond from an "@ustio.app" e-mail address; you should disregard any communication purporting to come from the Operator but originating from another domain.

19.3 Electronic communications

You agree that we may provide notices, agreements, disclosures, and other communications to you in electronic form, and that such electronic communications satisfy any legal requirement for written or signed communications, to the maximum extent permitted by the laws of the Republic of Uzbekistan, including the E-Commerce Law (Article 11) on electronic transactions and electronic documents.

20. Miscellaneous

20.1 Assignment

You may not assign or transfer your rights or obligations under the Agreement without the prior written consent of the Operator. The Operator may assign the Agreement and its rights and obligations to any successor in interest, to any affiliate, or to any acquirer of all or substantially all of its business or assets, without your consent.

20.2 Severability

If any provision of the Agreement is held by a competent court to be invalid, unenforceable, or contrary to law, that provision shall be deemed modified to the minimum extent necessary to make it valid, enforceable, and lawful, and the remaining provisions shall continue in full force and effect.

20.3 No waiver

The failure of the Operator to enforce any right or provision of the Agreement does not constitute a waiver of that right or provision.

20.4 Entire agreement

The Agreement constitutes the entire agreement between you and the Operator concerning the Service and supersedes all prior agreements, communications, and understandings, whether oral or written.

20.5 Headings and interpretation

Headings in the Agreement are for convenience of reference only and do not affect interpretation. References to a "person" include natural persons, legal entities, and unincorporated associations. References to legislation include the legislation as amended, replaced, or re-enacted from time to time and any subordinate legislation made under it.

20.6 No agency

Nothing in the Agreement creates an agency, partnership, joint venture, or employment relationship between you and the Operator.

20.7 Third parties

The Agreement does not confer any rights on any person other than you and the Operator.

20.8 Contact for legal correspondence

Legal correspondence concerning the Service, including service of process where permitted by law, should be sent to the registered office address stated at the beginning of these Terms. Correspondence by e-mail should be sent to legal@ustio.app, with a copy to support@ustio.app.

Annex A — Acceptance text used at registration

"I confirm that I have read and understood the Terms of Service and the Privacy Policy of Ustio. I am at least eighteen (18) years old and legally capable of entering into binding contracts under the laws of the Republic of Uzbekistan. I accept the Terms of Service and consent to the Processing of my Personal Data as described in the Privacy Policy."

Annex B — Specimen of contact-unlock notice (informational)

"You and the other party have agreed to share contact details. From this moment, communications may take place outside the Platform. Ustio reminds you that it is not a party to the contract between you and that, beyond this point, the Platform's moderation and dispute-resolution functions are limited."

End of Terms of Service.